The Brazilian Association of Airlines (ABEAR) and the International Air Transport Association (IATA) met with federal deputy Celso Russomanno (Republicanos-SP), who chairs the Consumer Defense Commission of the Chamber of Deputies.
At the meeting, held via videoconference, the president of ABEAR, Eduardo Sanovicz, and the director of External Relations at IATA, Marcelo Pedroso, highlighted the airline industry's commitment to consumers and presented challenges in this regard, such as the increase in judicialization by middle of “vulture sites”.
They also highlighted the importance of the National Congress renewing the rules that made the credit and reimbursement policy for airline tickets more flexible, approving Provisional Measure 1.040/2020.
“MP 1.024 is an important topic and we would like to alert you. The National Congress needs to vote on it by June 1 so that the rules for air transport contracts, in force since the beginning of the pandemic, are maintained. This policy is essential to give consumers and transporters the necessary peace of mind during this period.”, said Sanovicz.
Celsus Russian
Deputy Celso Russomanno highlighted the importance of the meeting for aviation to collaborate with improving the relationship with consumers, especially during the pandemic.
He was particularly concerned about unregulated mileage trading, which is not done by airline-related companies.
“With regard to unofficial mileage trading and vulture sites, they need to respect the process and ensure consumer rights and assistance. The airline industry can help us identify abusive practices within this segment.”, said the deputy.
IATA
“We are still in a difficult and difficult scenario for airlines. We will have a slow recovery, with demand and supply expected to resume in 2024 or 2025, due to the restrictions adopted. MP 1.024 is important to create a resilient environment from a financial point of view and also to face the crisis without harming engers”, said Pedroso, from IATA.
Street: ABEAR
