LATAM informs that, as determined by the National Civil Aviation Agency (ANAC), it has temporarily and on an emergency basis suspended the sale of all tickets originating or ending at Salgado Filho International Airport, in Porto Alegre (RS). The airport is inoperative due to the impacts of the floods in the state and LATAM will communicate publicly as soon as it resumes ticket sales to/from the location.
FLEXIBILIZATIONS FOR THE CUSTOMER
LATAM recommends that customers with tickets to/from Porto Alegre check the status of their flight and, if it has been canceled, self-manage their trip directly in the section My travels Site latam.com. In this case, the customer can change their ticket free of charge to Florianópolis (SC), Caxias do Sul (RS) or Jaguaruna (SC) airports, or even request a full refund of the ticket. Customers who already have a ticket purchased for Caxias do Sul and o Fundo must check the status of their flight before heading to the airport. In both cases, the flight status can be consulted at Link.
EMERGENCY AIR MESH
From May 10 to 31, 2024, LATAM operates a total of 126 extra flights between São Paulo (SP) and the airports of Jaguaruna (SC), Florianópolis (SC) and Caxias do Sul (RS). The measure was taken to keep Porto Alegre (RS) and its metropolitan region connected with the rest of Brazil and meet its needs for transporting people and cargo through nearby airports. Any new schedule of extra flights to the region will be communicated by LATAM.
HUMANITARIAN FLIGHTS FOR RIO GRANDE DO SUL
Through its Avião Solidário program, LATAM has transported free of charge donations collected by its partners in Brazil: Movimento União BR, CVC and Government of the State of Santa Catarina. In total, LATAM has already transported, free of charge, a total of 34 tons of humanitarian aid and 28 volunteers, including doctors, veterinarians, nurses and military personnel, to face the crisis in Rio Grande do Sul. Humanitarian aid and volunteers boarded LATAM enger flights to airports in the southern region of Brazil and on 3 new special flights from the company to the Canoas Air Base (RS).
LATAM is also transporting free of charge to the Air Bases of Guarulhos (SP) and Brasília (DF) other donations that the Federal Government is collecting until May 20th at the Armed Forces barracks, Fire Department units and Post Office agencies. From Guarulhos and Brasília, the Ministry of Defense carries out other humanitarian flights to take these donations to the Canoas Air Base.
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Street: LATAM Brazil
