The blue one, The largest airline in of number of flights and destinations served in the country, it is also a reference in customer service. So much so that another award received, the Experience Awards 2023, which takes into consumers' impressions, recognized this difference. This year, the company was highlighted in the mobility category, which considers several criteria in the evaluation, such as on-board services and quality and comfort during the flight.
In addition to the awards, however, bringing the Azul Experience to every Customer profile, regardless of preferences, travel objectives or even age, is already part of the company's culture and accompanies everyone who boards its flights – this includes, is of course, the kids Clients, many of them on their first plane trip.
Jason Ward, vice president of People, Customers and ESG at Azul, comments on the importance of making little ones feel comfortable and safe on board. “Many family trips are taken by us. We greatly care about the well-being of all Customers who choose our service, especially children, who need a welcoming environment precisely because they view each flight as a special moment. At Azul, we are sure that everyone will have a great trip.”
Check out below the differences offered and, moreover, tips from the Customer Experience sector so that children have a great trip on Azul aircraft.
Our services
1 – Movies and live channels
The in-flight entertainment service is very complete when it comes to children's content. Both in the selection of films and in the live channels broadcast on aircraft, there are many options that will delight the children. Films such as the Wizard of Oz, Harry Potter, Cinderella and Scooby-Doo are present in the October catalogue.
2 - Games
On the onboard entertainment system, it is also possible to play electronic games, such as Pac-Man, Tetris and Tennis. The combined number of clicks for these three games reaches 2 million per month.
3 – Snacks
The snacks distributed during flights are a hit with any age group. But children love receiving delicacies such as potatoes, cracklings, cookies, peanuts, among other delicacies delivered to Customers on national and international routes. The champion of choice among little ones, it couldn't be any different: the airplane-shaped candies steal the show.
our tips for parents
Parents can also help make their children enjoy the flight. Some items can be taken from home and placed next to the children in their seats. It is worth ing that some can be added to hand luggage, therefore, it is important to emphasize that special attention is needed to the weight of the bags.
- Items such as cushions to protect the seat, teddy bears and toys such as dolls, those preferred by the child, are a good choice. It is also possible to bring a book – reading or even coloring – so that the child can be even more entertained.
- Repositionable stickers can make children happy. Just to remove them before disembarking. They are reusable and can continue to be useful throughout the trip. For older children, games such as word searches, crosswords and similar are also allowed and recommended.
- To minimize the impacts of takeoff and landing on children's ears, lollipops and chewing gum are allowed on board. It is also worth ing that the flight attendants present on the flight will be available to assist with any complications.
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