Last Saturday (20), Ivanilde Ramos Orlando and Antônio Carlos Orlando, residents of the city of Arapongas, Paraná, realized a dream: they visited an airport and boarded a plane for the first time in their lives.
This happened after a request made by the couple's daughter, Eliandra, to the CCR Aeroportos ombudsman, the company that operates the airport.
When the Londrina Airport team received the request, they promptly organized all the logistics and security to make it possible for the family to visit the airport. They were able to get to know the terminal areas and experience the journey of a enger.
GOL Linhas Aéreas provided a Boeing 737-700 aircraft, which stayed overnight at Londrina airport, to visit the family. They were able, for the first time, to see the Captain's cabin and take pictures inside and outside the plane. The Company also presented them with a letter and a bouquet of flowers, in addition to other gifts.
The daughter says that she wanted to make her parents' dream come true and ran out of time.
“My mother has health problems. She has dementia and has been forgetting some experiences. I am very grateful to CCR Aeroportos for making this dream come true. I believe it will be one of the last most important memories my mother will have while still lucid.”, says Eliandra Ramos Orlando Mosquete.
Ivanilde is 69 years old and Antônio turned 73 last Monday, the 22nd, and was able to experience this great birthday present. The two have been married for 51 years and have always dreamed of seeing an airplane. As the lives of farmers were dedicated to taking care of the family, the dream was left aside, to now become reality.
Eliandra also mentions that her parents always saw planes flying over the place where they lived and thought it was incredible.
“That's how my parents fell in love with airplanes, they would look at the aircraft in the sky and wonder how such a huge object could fly”, concludes.
Angélica Lucas Werneck, Customer Experience Coordinator at CCR Aeroportos, the sector responsible for the company's ombudsman, says that she received the message and was very moved by the story and arranged the conditions for the visit with the Londrina Airport team.
“This story really touched the heart of our attendant, who ed the request on our ombudsman channel and after that, several hearts were touched and the Londrina team made it happen. This is one of the premises of CCR Aeroportos: to offer good experiences. And this one was even more special!”, .
for the CCR Aeroportos ombudsman is on the company's website and can be accessed by anyone.
