By Jean Kayanakis, Senior Vice President
Dassault Aviation Worldwide Customer Service and Service Center Network
Steve Jobs introduced the iPod in 2001, telling Apple fans that they could now carry a thousand songs in their pockets. That, of course, was just the beginning of a digital revolution. Today, smartphones put all sorts of useful tools in your pocket.
Now we have one more tool to add, and I think you’ll find it to be an exciting step forward for AOG as well. It’s an application called FalconAssist. Falcon Command Center personnel can use it to connect with flight crews or maintenance engineers in the field. Command Center personnel can then call up to five other parties: aircraft or structural systems engineers, ground representatives, spare parts specialists, interior specialists, and more. Whoever can help solve a problem. It’s a way to quickly bring together resources from across the enterprise to solve an AOG issue.
FalconAssist is currently being tested with technicians at some of our global service locations. We will then provide it to our Operator Advisory Board for their . I’m very excited about the early reports I’m seeing and look forward to seeing it rolled out to the fleet soon.
FalconAssist is compatible with all smartphones, laptops and tablets. One of the big ideas behind FalconAssist is to “see what the customer sees”.
We can get a first look at things to help you troubleshoot issues and securely record audio and video to share with the organization.
The app is also a means of quickly sharing documentation and annotating images and other aircraft data. There is a “whiteboard” function for jotting down ideas and sharing them with the group. The app generates a session report at the end of a call, helping teams track the status of an ongoing situation.
Additionally, FalconAssist can help technicians who are just getting started with a new model, such as the 6X. We expect it to be widely used across the service network to quickly access and share information, and to call on experts as needed.
Would you be surprised to learn that FalconAssist evolved through collaboration with the military side of our house? Like many Dassault innovations, the idea is not to add more technology, but to make aircraft operations (or repairs) easier and more intuitive.
I don't pretend to be the next Steve Jobs, not by a long shot. FalconAssist has been a collaborative effort by many people. However, we can say that we do have a similarity to Apple.
And that similarity is the fact that we offer the tools that make life and work easier, better, simpler and more rewarding.
Just keep your smartphone charged!
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