For the fourth consecutive year, LATAM was chosen by engers as the Best Airline in South America by World Airline Awards da Skytrax, international air transport qualification organization. The award, held this Tuesday (20) at the Paris Air Show 2023, also recognized its team of collaborators for the second consecutive year as the Best Staff in the region.
The prizes awarded by Skytrax are considered the “Oscars of Aviation” and arouse great interest in the airline industry. In this year's edition, more than 20 million engers from more than 100 nationalities voted in the survey applied between September 2022 and May 2023.
“We thank our customers for these awards that are so important for our operation. In recent years, we have focused on further improving our products and services, and we are very proud to offer the best air experience in South America. More importantly, I want to dedicate this award to our team. It is thanks to their tireless effort, unwavering dedication and relentless pursuit of excellence that we have achieved this remarkable recognition.”, Said Paulo Miranda, Vice President of Customers at LATAM Airlines Group.
O Skytrax CEO Edward Plaisted added: “We are delighted to see LATAM again at the 2023 World Airline Awards. All the success as Best Airline in South America and Best Staff in the region are fabulous results for your entire team”.
How LATAM takes care of the enger experience
The acknowledgments received by LATAM are the result of the work of different teams, committed to delivering a superior and consistent onboard experience throughout the entire interaction process with the brand, from choosing the flight to picking up the luggage. In this scenario, it is important to highlight some of the measures implemented by LATAM:
- MODERN AIRCRAFT: Renovation of cabins and incorporation of new planes with a focus on comfort and quality of seats, along with the best entertainment system in the region;
- ONBOARD SERVICE: Return of courtesy service delivery on domestic routes, renewal of food service on regional and long-distance routes, in addition to incorporating attributes of local culture into the menu, with sustainability at the heart of the strategy;
- ATTENTION: Empowerment and customer relationship programs focused on empathy and personalization of each interaction;
- NEW TECHNOLOGIES: Investment in digitization with an emphasis on self-service technologies inside and outside the airport
See also:
- The day two TAM A330s landed in Congonhas
- Embraer announces order from Azorra for 15 E195-E2 jets
- Aiming at the international market, Binter orders six more Embraer E2 aircraft
Street: LATAM
